Macmillan Centre receives ‘five star’ report

Healthwatch Norfolk officers have praised the North Norfolk Macmillan Centre at Cromer Hospital for the excellent service it offers to patients and their families.

Last month Healthwatch visited the centre that provides treatment as well as practical, emotional, physical and financial support to anyone who has been affected by cancer, to gather feedback from patients, families and visitors.

“All the people we spoke with rated their experience as five star,” said Sophie Slater, Community Development Officer for Healthwatch Norfolk.

“They were complimentary of the staff for how they treat both patients and their families or carers. They also told us they liked the convenience of the hospital which meant they did not have to travel as far for treatment.”

This is some of the feedback from patients and their relatives:

“It’s a fantastic local service. The staff are wonderful and very caring. I am very impressed with how comfortable the seats are in the waiting room. I can’t say enough positive things about this place.”

“I’ve never had any issues coming here. It is a very convenient location. The service always feels nice and personal.”

“All the staff are wonderful. I joined a breast cancer support group here through Macmillan and it’s been a huge help to me and others.”

“We’re so proud of such positive feedback,” said Anita Martins, Cromer Matron.

“We do always get feedback from patients and relatives but to see it all highlighted in one report makes it seem even more special and truly reflects the hard work and dedication of the team involved.”

“It is very important that we hear what people have to say about the centre and what it offers,” said Wendy Marchant, Macmillan Information Manager.

“Everyone works very hard to make sure that patients and their families have a good experience at a time when things can be tough for them.”

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