Maternity Survey praises staff for their care, respect and compassion

Our Maternity department has been praised for their care and showing respect and dignity in the results of a national patient survey.

More than 150 patients cared for by our maternity team took part in the 2023 Maternity Survey, which has been published by the Care Quality Commission (CQC) today (9 February).

During the survey patients are asked about their experiences during their antenatal care, labour and postnatal care. NNUH scored ‘better’ or ‘somewhat better’ than other Trusts in 11 questions.

The latest survey, which took place in February 2023, saw improvements in scores to all questions about the start of a patient’s care in pregnancy, antenatal check-ups, staff caring for them and feeding their baby.

Our hospital was ranked as one of the best in the region for responses to questions about labour and birth, care on the ward after birth, caring staff, feeding support and postnatal care.

Our Maternity Services scored better than most Trusts to the following questions:

  • During your pregnancy, if you contacted a midwifery team, were you given the help you needed?
  • Did the staff treating and examining you introduce themselves?
  • If you raised a concern during labour and birth, did you feel that it was taken seriously?
  • Thinking about your care during labour and birth, were you treated with respect and dignity?
  • Did a midwife or health visitor ask you about your mental health?
  • If, during evenings, nights or weekends, you needed support or advice about feeding your baby, were you able to get this?

Stephanie Pease, Divisional Midwifery Director, said: “We would like to thank those who took part in the 2023 Maternity Survey and are pleased the results show how valued and highly rated our maternity team is. It is great to see us score so well in several areas of the survey. We continue to work closely with our Norfolk and Norwich Maternity Voices Partnership, Patient Panel and community group to make further improvements to the care of our patients and their partners.”

The 2023 Maternity Survey results can be viewed on the CQC website at

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