Praise for maternity staff in new national survey

The first National Maternity Survey since the start of the pandemic has been published today (10 February) with service users highly rating the care they received at our hospital.

More than 200 patients responded to the 2021 survey, which is coordinated by the Care Quality Commission, and asked a range of questions about antenatal, care in hospital and postnatal support.

Our Maternity team received a score of 9.4 out of 10 for treating patients with respect and dignity and nine out of 10 of respondents had confidence and trust in staff.

The CQC said that our hospital rates about the same as other Trusts for 48 questions and was better than most trusts for a question about midwives providing information about feeding.

Stephanie Pease, Divisional Midwifery Director, said: “The Covid-19 pandemic has been a hugely challenging period for our service users and our maternity teams, and these results are testament to the dedication and hard work of our midwives, doctors, managers and support workers who are committed to providing a safe and effective service.”

Over the last 12 months, we’ve significantly reduced midwifery vacancy rates, have a substantive leadership team in place as well as new Digital Midwife and Fetal Surveillance Midwife. We have a range of Quality Improvement projects, including a specialist maternal medicine centre, improving our website and information sharing, listening to our service users and improving multi-disciplinary training for our staff.”

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