The Care Quality Commission has published a report about the Emergency Department at the Norfolk and Norwich University Hospital following an unannounced inspection in June 2021.

The Emergency Department has been rated as ‘good’, up from requires improvement, since the inspection in December 2020.

The service was also rated ‘good’ for being safe and well-led. It was rated as ‘requires improvement’ for being responsive to people’s needs with more work needed by the Trust to reduce waiting times and address the mental health needs of patients.

Professor Erika Denton, Medical Director at the Norfolk and Norwich University Hospital, said:

“We are delighted that the team’s service improvements have been recognised in providing safer care in this busy environment. This is thanks to the leadership team which has created a clear vision for the service with improvements in staffing levels, infection control and triage processes and the whole ED team who work exceptionally hard to support patients needing urgent and emergency care.

“Further improvements are being taken forward to reduce waiting times for patients through our Safer, Better, Faster programme. This is a whole hospital effort to transfer patients to the wards and discharge them again in a timely way.”