Media statement following CQC inspection report

Sam Higginson, NNUH Chief Executive, said: “I’d like to thank the staff, patients and carers who took part in this inspection. The report summarises the challenges we face with extremely high demand and a high number of patients in our hospital who no longer require an acute hospital bed.

“I’m particularly pleased that the CQC highlighted a culture of openness and honesty throughout all levels of the organisation and were impressed with the care and compassion of our teams.

“We recognise the areas for improvement raised by the CQC and we are developing focused action plans to improve safety and efficiency. We are working with our teams and system colleagues to reduce operational pressures and we are absolutely determined to improve.

“We are pleased that inspectors recognised the range of quality improvement projects happening on our medical wards, despite the many pressures we face, and staff were focused on providing the highest quality care possible.”

The full 22-page CQC report can be found here Norfolk and Norwich University Hospital – Care Quality Commission (

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