Audiology is concerned with the science of hearing and balance.

The Audiology Department at the Norfolk and Norwich University Hospital provides a comprehensive service involved with the assessment, management and therapeutic rehabilitation of people with hearing and balance problems and associated disorders.

Patients seen in the department come from all age groups, from newborn babies and children through to working age adults and older people.
Dr John Fitzgerald  is Head of the Audiology Department

Battery Alert

ZeniPower mercury-free hearing aid batteries – low risk of batteries exploding during use or if depleted.

The Medicines & Healthcare products Regulatory Agency has issued a Medical Device Alert Notice stating a batch of ZeniPower mercury-free  hearing aid batteries with best before dates of ’08-2018’ and ‘09-2018’ have a low risk of exploding during use or if depleted.

The problem is caused by excessive gassing, as the zinc electrode reacts with the electrolyte to generate hydrogen. The battery may expand and possibly explode on rare occasions.

We removed all stocks of this battery in October 2015 and have not issued ZeniPower batteries since then, but please check any batteries you have at home (both used and unused) and if they are ZeniPower with the best before dates as shown above  please stop using them and dispose of them safely in official battery recycling bins.

Dr John E FitzGerald BSc PhD CS
Consultant Clinical Scientist in Audiology, Head of Audiology
March 2016

New Hearing Aid Clinic Open

We are now able to offer a full range of Hearing Aid Assessments, Fittings and Follow ups with two purpose built rooms at the Norfolk Deaf Association’s premises on Thorpe Road in Norwich. The new clinic is only a few minutes walk away from the railway station and appointments are available from Monday to Friday. The Norfolk Deaf Association can be found at:

The Norfolk Deaf Association
120 Thorpe Road

Please call the usual Audiology Department number, 01603 287284, to find out how to arrange an appointment.



Patient Survey

In order to try and improve services for adults with hearing aids, who attend the Norfolk & Norwich
University Hospital, we are carrying out a survey. This aims to assess satisfaction with the current
service and identify any possible improvements that may be required.

We would appreciate it if you could take a few minutes to complete the Patient Satisfaction Survey and return it to our department via post to :

Audiology Department
Norfolk & Norwich Hospital
Colney Lane

Contact Details

Main Telephone Number: 01603 287284
Fax Number: 01603 288946
Email Address:

How to Find Us

The department is located on Level 2 in the West Block
Please use the West Out-patients entrance/s and follow the signs to Audiology

If you are coming by car and need to park, the closest carpark/s are C, D