Audiology is concerned with the science of hearing and balance.

The Audiology Department at the NNUH provides a comprehensive service involved with the assessment, management and therapeutic rehabilitation of people with hearing and balance problems and associated disorders.

Patients seen in the department come from all age groups, from newborn babies and children through to working age adults and older people. The Head of the Audiology Department is Dr John Fitzgerald

Covid-19 Update – March 2021

Due to the reduction in infection levels of Covid-19 we are now seeing more patients in the department.

Our video appointments and appointments over the telephone are all still going ahead so please do be in for these at the arranged time.

Attendance in the department is strictly by appointment only. Please do not visit Audiology without an appointment.

We are unable to offer hearing aid repair appointments at the hospital, so please continue to use our postal hearing aid repair service if you need a hearing aid repair or telephone the hearing aid repair enquiry line on 01603 287284 for advice.

Frequently asked questions

My hearing aid is broken, how can I get it repaired?
If your hearing aid is not working, consult your hearing aid literature or the FAQ section of our website for advice on how to solve common hearing aid problems at home. If you are unable to do this then you can use the hearing aid repair postal service. Please send your hearing aid (without batteries) & earmould in a padded envelope (using the correct postage) to the following address:

Hearing Aid Repairs
Audiology Department
Norfolk & Norwich University Hospital
Colney Lane

Or phone the hearing aid repair enquiry line: 01603 287284

I need a new earmould, how can I get one?

If your earmould is lost or broken then please telephone us to arrange an appointment. Please consider using a spare old earmould in the meantime if you have one.

My earmould needs re-tubing, how do I do this?

If your earmould needs retubing and you are able to do this yourself, then please telephone us on 01603 287284 and we can supply you with tubing by post. There is a useful video showing how to re-tube an earmould in these hearing aids FAQs. If you are unable to retube your earmould yourself, then the earmould can be posted to us as described above.

I need more batteries, what do I do?

New batteries can be posted to you at home. Please telephone our battery hotline on 01603 287284 to request more batteries.

I have a problem with my Bone Conduction Hearing System, what do I do?

If your Bone conduction processor is faulty, or has stopped working, please contact us as above. We may be able to send a replacement processor to you using recorded delivery. We may ask you to post your faulty processor back to us in the same way.

If you have a problem with your abutment or abutment site, please contact us as soon as possible.

I’m waiting for an appointment but haven’t heard anything, what should I do?

Unfortunately we have not been able to contact everyone who is currently on our waiting list for an appointment. We are contacting some individuals for telephone or video appointments where possible. If you do not hear from us for a telephone or video appointment, then you will be contacted to arrange a face-to-face appointment when we have availability.

I have an Audiology appointment booked, is there anything I need to do differently?

If an appointment has been arranged for you to attend Audiology please adhere to the following advice;

• Do not attend the hospital if you or any member of your household is showing symptoms of Coronavirus.

• Please wear a face covering (adults and children 4 years and older)

• If possible please attend alone or if you need to attend with a caregiver, then only a single caregiver should attend.

• The entrance to the Audiology department is currently closed. On arrival please report to the Oral Health Reception (the oral health department is adjacent to Audiology – Outpatients West, Level 2).

• On arrival you (and your caregiver if present) will have your temperature checked and will be asked to sanitise your hands

• Audiology staff will be wearing personal protective equipment (PPE) for your safety and theirs. We understand that you may find it very difficult to hear without lipreading. Please let your audiologist know if this is the case, so that he/she can consider using other means of communication.

We thank you all for your patience during this difficult time. If you are worried or concerned then please contact us for more information.

Are you worried about losing your hearing aids?  Who would have predicted 12 months ago that reaching for your facemask as you leave the house would become as habitual as reaching for your car keys?

Face coverings present particular challenges for hearing aid wearers.  Luckily there are a number of ways of minimising the risk.  This short video explores five different solutions:

Hear for Norfolk Services

Hear for Norfolk is a local charity that provides support for people with hearing loss.  Hear for Norfolk offer help with hearing aid maintenance and an NHS aural care service, amongst other services. Please see their website  for details on Hear for Norfolk’s services during the Covid-19 pandemic.

Contact Details

Telephone Number: 01603 287284 

Email Address:

How to Find Us

Our Norfolk and Norwich University Hospital department is located on Level 2 in the West Block. Please use the West Out-patients entrance/s and follow the signs to Audiology. If you are coming by car and need to park, the closest carpark/s are C, D

Our Cromer Hospital department can be found on the first floor

We also offer a range of adult hearing aid services from the Hear for Norfolk at 14 Meridian Way, Meridian Business Park, Norwich, NR7 0TA.

For details about how to find us, how to get here and information about accessibility (including images), please click on the icon below: