Audiology is concerned with the science of hearing and balance.

The Audiology Department at the NNUH provides a comprehensive service involved with the assessment, management and therapeutic rehabilitation of people with hearing and balance problems and associated disorders.

Patients seen in the department come from all age groups, from newborn babies and children through to working age adults and older people.

Hearing Aid Repairs

To book a repair appointment at the Norfolk & Norwich Hospital or Cromer Hospital please click here (or scan the QR code below).

If you cannot use the online system, you can ask someone to book an appointment on your behalf; alternatively please telephone 01603 287284 (NNUH) or 01603 646204 (Cromer) or email:

Postal Repairs

Some hearing aid repairs (retubing, hearing aid unit replacing) can be carried out via the postal repair service. Put the aid (NO BATTERIES) and ear piece in a small, padded, secure envelope and post it in a post box with the appropriate postage or take it to your local post office. We aim to return your aid within 7 working days of receiving it under normal circumstances. Please note, if you require a replacement ear piece to be made we will need to see you in person; please book a repair appointment at NNUH or Cromer as detailed above.

Our Address is:

Audiology Department

Outpatients West Level 2

Norfolk and Norwich University Hospital,

Colney Lane



Frequently asked questions

I need more batteries and tubing, what do I do?

New batteries and tubes can be posted to you at home. Please complete this online form to submit your request.

I have a problem with my Bone Conduction Hearing System, what do I do?

If your Bone conduction processor is faulty, or has stopped working, please arrange a repair appointment.

If you have a problem with your abutment or abutment site, please contact us as soon as possible and an audiologist will advise you what to do.

What are the current Covid-19 guidelines?

  • Do not attend the hospital if you or any member of your household is showing symptoms of Coronavirus.
  • Please wear a face covering (adults and children 11 years and older)
  • On arrival please sanitize your hands and report to the ENT/Audiology Reception
  • Audiology staff will be wearing personal protective equipment (PPE) for your safety and theirs. We understand that you may find it very difficult to hear without lipreading. Please let staff know if this is the case, so that we can consider using other means of communication. We have iPads that can display what we are saying in written form if this would be helpful.

How do I arrange a hearing test?

If you have NHS hearing aids issued by us and require a hearing test, please contact us directly to request an appointment.

If you do not have NHS hearing aids and wish to have your hearing tested, please ask your GP to refer you for a hearing test (your GP will decide whether you need to be referred to ENT, Audiology or a community NHS hearing service)

I have NHS hearing aids and have recently moved to Norfolk.  What should I do?

There are multiple providers of NHS hearing aids in Norfolk.  Please register with a local GP who can refer you to the most appropriate hearing aid provider (which may or may not be NNUH Audiology).  Your new provider will be able to provide you with batteries as required and arrange an appointment for you to be transferred to their care.  It may be necessary to fit you with different hearing aids if the hearing aid model you are wearing is not supported by your new provider.

Are you worried about losing your hearing aids?

Face coverings present particular challenges for hearing aid wearers.  Luckily there are a number of ways of minimising the risk.  This short video explores five different solutions:

Please click here for further information about Hearing Aids and face masks


Deaf Awareness, Accessibility and Communication in the NHS

A group of patients and clinicians are working to improve the way NHS services work and communicate with people who have a hearing loss.

They have developed an online survey to collect information from people with hearing loss (or parents/carers of people with hearing loss), to help improve accessibility and communication within NHS services.

Contact Details

Telephone Number: 01603 287284 

Email Address:

How to Find Us

Our Norfolk and Norwich University Hospital department is located on Level 2 in the West Block. Please use the West Out-patients entrance/s and follow the signs to Audiology. If you are coming by car and need to park, the closest carpark/s are C, D

Our Cromer Hospital department can be found on the first floor

We also offer a range of adult hearing aid services from the Hear for Norfolk at 14 Meridian Way, Meridian Business Park, Norwich, NR7 0TA.

Other Local Services: Hear for Norfolk

Hear for Norfolk is a local charity that provides support for people with hearing loss. Hear for Norfolk offer help with maintenance and an NHS aural care service, amongst other services. Please see their website for details on Hear for Norfolk’s services during the COVID-19 pandemic.

For details about how to find us, how to get here and information about accessibility (including images), please click on the icon below: