Audiology

Audiology is concerned with the science of hearing and balance.

The Audiology Department at the NNUH provides a comprehensive service involved with the assessment, management and therapeutic rehabilitation of people with hearing and balance problems and associated disorders.

Patients seen in the department come from all age groups, from newborn babies and children through to working age adults and older people.

Hearing Aid Repairs

To book a repair appointment at the Norfolk & Norwich Hospital or Cromer Hospital please click here (or scan the QR code below).

If you cannot use the online system, you can ask someone to book an appointment on your behalf; alternatively please telephone 01603 287284 (NNUH) or 01603 646204 (Cromer) or email: audiologyadmin@nnuh.nhs.uk

Postal Repairs

Some hearing aid repairs (retubing, hearing aid unit replacing) can be carried out via the postal repair service. Put the aid (NO BATTERIES) and ear piece in a small, padded, secure envelope and post it in a post box with the appropriate postage or take it to your local post office. We aim to return your aid within 7 working days of receiving it under normal circumstances. Please note, if you require a replacement ear piece to be made we will need to see you in person; please book a repair appointment at NNUH or Cromer as detailed above.

Our Address is:

Audiology Department

Outpatients West Level 2

Norfolk and Norwich University Hospital,

Colney Lane

Norwich

NR4 7UY

Frequently asked questions

I need more batteries and tubing, what do I do?

New batteries and tubes can be posted to you at home. Please complete this online form to submit your request.

I have a problem with my Bone Conduction Hearing System, what do I do?

If your Bone conduction processor is faulty, or has stopped working, please arrange a repair appointment.

If you have a problem with your abutment or abutment site, please contact us as soon as possible and an audiologist will advise you what to do.

How do I arrange a hearing test?

If you have NHS hearing aids issued by us and require a hearing test, please contact us directly to request an appointment.

If you do not have NHS hearing aids and wish to have your hearing tested, please ask your GP to refer you for a hearing test (your GP will decide whether you need to be referred to ENT, Audiology or a community NHS hearing service)

I have NHS hearing aids and have recently moved to Norfolk.  What should I do?

There are multiple providers of NHS hearing aids in Norfolk.  Please register with a local GP who can refer you to the most appropriate hearing aid provider (which may or may not be NNUH Audiology).  Your new provider will be able to provide you with batteries as required and arrange an appointment for you to be transferred to their care.  It may be necessary to fit you with different hearing aids if the hearing aid model you are wearing is not supported by your new provider.

Contact Details

Telephone Number: 01603 287284 

Email Address: audiologyadmin@nnuh.nhs.uk

How to Find Us

Our Norfolk and Norwich University Hospital department is located on Level 2 in the West Block. Please use the West Out-patients entrance/s and follow the signs to Audiology. If you are coming by car and need to park, the closest carpark/s are C, D

Our Cromer Hospital department can be found on the first floor

For details about how to find us, how to get here and information about accessibility (including images), please click on the icon below: