Hearing Aids for Adults
The Audiology department at the Norfolk and Norwich University Hospital provides a full hearing aid service, from the initial assessment of hearing status to the fitting and follow-up care of the patient and their hearing aid.
Types of Hearing Aids
NHS digital hearing aids are small and discreet and work to make the sounds around you loud and clear enough for you to hear easily, but without making background intrusive. The Audiology department provides modern digital hearing aids, in both ‘thin tube’ and custom ear mould design, both styles are displayed below in the most popular colours of Silver and Beige:
Other colours are available including black/silver, dark brown, light brown, blue/silver and pink, these and different colour ear mould options are displayed below. Your Audiologist will discuss which style best suits your hearing needs at your assessment appoinment.
NHS hearing aids have all the features you need to help you hear better – whatever your lifestyle!
• Up to 16 channels
More channels allow your NHS digital hearing aids to be matched, or tuned, closely to your hearing loss, giving you all the sound you need at the right pitches
• Up to 4 programmes
Whatever your lifestyle, your NHS digital hearing aid settings can be tailored to suit your needs
• Volume control
All NHS digital hearing aids have a volume control so that you can adjust the level of sound to suit your needs
• Adaptive directionality
Focuses the hearing aid on who’s talking to make it easier to overcome background noise
• Feedback management
NHS digital hearing aids automatically stop feedback, or whistling, before it starts – No more whistling hearing aids!
• Noise reduction
NHS digital hearing aids automatically reduce the level of noise around you so you can hear better in background noise
• Wind noise reduction
The rush of the wind is automatically reduced to help you hear more easily outside
Location of Services
Hearing aids are available from the Norfolk and Norwich University Hospital and Cromer Hospital.
New Hearing Aid Clinic now open
We are now able to offer a full range of Hearing Aid Assessments, Fittings and Follow ups with two purpose built rooms at the Norfolk Deaf Association’s premises on Thorpe Road in Norwich. The new clinic is only a few minutes walk away from the railway station and appointments are available from Monday to Friday. The Norfolk Deaf Association can be found at:
The Norfolk Deaf Association
120 Thorpe Road
Please call the usual Audiology Department number, 01603 287284, to find out how to arrange an appointment.
How to get a hearing aid
If you would like to be assessed for a hearing aid and do not already have one, visit your general practitioner (GP) who can refer you by one of two routes:
(a) Direct referral to Audiology: for patients who fulfil specific criteria. In Audiology, they will have their hearing tested and a hearing aid can be provided if it is appropriate.
(b) Referral to Audiology via the Ear, Nose and Throat (ENT) Department: for patients who do not fulfil the criteria for direct referral to Audiology. Their GP will need to refer them to the ENT clinic for a medical opinion before they can be assessed for a hearing aid. The ENT clinic will then refer the patient to the Audiology department.
What will happen when I choose a hearing aid?
When you come to see us at the Norfolk and Norwich University Hospital or Cromer Hospital, your Audiologist will first discuss your hearing with you. This may include questions about your hearing, lifestyle and health. This will allow us to understand your hearing needs, and make recommendations as to whether a hearing aid is likely to be beneficial to you.
Before your hearing test, we will examine your ears to assess their health. We will then place headphones over your ears and present a series of sounds, asking you to press a button when you hear one. This will give us an understanding of the quietest sounds you are able to hear at different pitches.
We will then explain the results of your hearing test to you so that you are able to decide if you would like to proceed with an NHS digital hearing aid. We will show you the different colour options available for hearing aids, and discuss with you what to expect when you first get your hearing aid. We will then take a mould of your ear or measure an eartip for your ear so that your hearing aid fits comfortably.
At your next appointment, your hearing aid will be set to match specifically with your hearing test results to ensure that you hear the right level of sound at each pitch. Your Audiologist will then discuss with you ways to get used to your hearing aid and will explain the day to day care of your hearing aid such as cleaning and maintenance.
Who will I see?
During your hearing aid assessment and fitting at the Norfolk and Norwich University Hospital and Cromer Hospital you will always be seen by a qualified Audiologist. Our team includes BSc and MSc qualified staff.
Will I need two hearing aids?
Your Audiologist will explain your hearing test results and will advise you if two hearing aids would be beneficial to you. Of course, it is your decision if you would like one or two hearing aids. If you decide to have two hearing aids, both will be provided free of charge.
What happens after I receive my hearing aid?
Once you receive your hearing aid, we will offer you a follow-up appointment 10 weeks later so that you can update us with your progress of using the hearing aid. This may be by telephone or by visiting the department.
If you require any further help with your hearing aid, our team are always on hand, either by attending our drop-in repair clinic or by telephoning us.
Existing hearing aid users
If you feel your hearing has deteriorated and that a new hearing test and hearing aid may be required, or that your existing aid needs some adjustment, please contact the Audiology Department on 01603 287284 to find out how to arrange an appointment.
New batteries are free and can be obtained from the department either in person or by post, or from any one of the GP surgeries or health centres listed in the ‘Battery Issuing and Record Book’ or ‘How to look after your Hearing Aid’ booklet.
Hearing aid repairs
If patients of Audiology have:
- Lost a hearing aid
- The hearing aid is loose (e.g. a new ear mould is required)
- The hearing aid needs re-tubing
- Any other queries
They can send the hearing aid in by post, including the ‘Battery Issuing and Record Book’ and a note explaining the problem to:
Norfolk & Norwich Hospital
Or, attend one of the repair sessions at the Norfolk and University Hospital or Cromer Hospital.
Norfolk & Norwich University Hospital:
No appointment necessary
Monday 08:45 – 12:15 and 13:45 – 16:45
Tuesday 08:45 – 12:15
Wednesday 08:45 – 12:15 and 13:45 – 16:45
Thursday 08:45 – 12:15
Friday 08:45 – 12:15 and 13:45 – 16:45
Attendance is by appointment only
To book an appointment at Cromer Hospital please phone: 01603 646 204
In addition to the services supplied by the Audiology department, The Norfolk Deaf Association operates a mobile clinic that visits many venues around Norfolk. The ‘Listen Here!’ bus offers a range of services including retubing NHS hearing aids and supplying batteries as well as offering advice and information to people with hearing loss and their families and carers. Please follow this link to the Norfolk Deaf Association website for more information and a timetable for the Listen Here! bus.
The Norfolk Deaf Association also runs a weekly clinic offering advice on a variety of assistive listening devices, including hearing aid specific telephones, induction loops, flashing door bells etc, no appointment is necessary:
Every Thursday 10.00am – 1.00pm at:
The Norfolk Deaf Association
120 Thorpe Road
Advanced Hearing Assessment Clinic
We also operate a clinic for patients who have more challenging hearing problems. Patients seen within the Advanced Hearing Assessment Clinic can include those with a profound hearing loss, a very severe or profound high pitched hearing loss, long term users of high powered analogue hearing aids or those who have struggled to acclimatise to their digital hearing aids.
The clinic is staffed by more senior members of staff with sufficient knowledge and experience of patients with complex hearing problems.
Further Information and Resources
Information and resources for deaf and hard of hearing people, their families, friends and employers can be found on the Action On Hearing Loss (formerly known as The Royal National Institute for Deaf People, RNID) website: www.actiononhearingloss.org.uk/
The site contains information about deafness and hearing loss, tinnitus, hyperacusis, hearing aids, loop systems/assistive listening devices, accessible entertainment, and the Disability Discrimination Act. You can also practice sign language and fingerspelling with interactive tools and learn useful tips to help you communicate better.
Further information can also be found on the National Association of Deafened People website and in a leaflet that can be downloaded from this website, listed under the ‘Related Documents’ heading on the left of this page. The NADP provides information and support for deafened people who have lost all or most of their useful hearing, and for their families and friends, to help enable them to regain their independence and enjoy the best quality of life. The NADP is run by and for deafened people.
The Audiology Department has also produced a leaflet explaining some of the testing carried out during a typical hearing aid fitting appointment, the leaflet can be accessed here: Real Ear Measurements (REMs)
There is also a leaflet describing an example of further testing available within the department. The leaflet discusses Auditory Processing Disorder and the testing it involves, Auditory Processing Disorder (APD)
For further advice regarding hearing aids, please access the c2Hear free multimedia resource for hearing aid users on this link c2Hear videos.
In order to try and improve services for adults with hearing aids, who attend the Norfolk & Norwich
University Hospital, we are carrying out a survey. This aims to assess satisfaction with the current
service and identify any possible improvements that may be required.
We would appreciate it if you could take a few minutes to complete the Patient Survey and return it to our department via post to :
Norfolk & Norwich Hospital