Hearing Aids for Adults

The Audiology department at the Norfolk and Norwich University Hospital provides a hearing aid service for people meeting certain criteria as defined by the Clinical Commissioning Groups within Norfolk.  We have a particular specialism in providing care for people with more complex hearing problems, such as those with severe-profound hearing loss, tinnitus or hearing loss related to medical conditions.

Types of Hearing Aids

NHS digital hearing aids are small and discreet and work to make the sounds around you loud and clear enough for you to hear easily, but without making background noises intrusive. The Audiology department provides modern digital hearing aids, in both ‘thin tube’ and custom ear mould design.  Your audiologist will discuss which style best suits your hearing needs at your assessment appointment.  Both styles are displayed below in the most popular colours of silver and beige (other colours are available including black and dark brown):

Hearing aid 1

Hearing aid 3

Hearing aid 4

Hearing aid 2























NHS hearing aids have all the features you need to help you hear better – whatever your lifestyle!


  • Up to 16 channels

More channels allow your NHS digital hearing aids to be matched, or tuned, closely to your hearing loss, giving you all the sound you need at the right pitches


  • Up to 4 programmes

Whatever your lifestyle, your NHS digital hearing aid settings can be tailored to suit your needs


  • Volume control

You have the option of either having a hearing aid with a volume control that you can adjust yourself to suit your needs or a hearing aid without a volume control that adjusts itself automatically according to the sounds around you


  • Adaptive directionality

Focuses the hearing aid on who’s talking to make it easier to overcome background noise


  • Feedback management

NHS digital hearing aids automatically stop feedback, or whistling, before it starts – no more whistling hearing aids!


  • Noise reduction

NHS digital hearing aids automatically reduce the level of noise around you so you can hear better in background noise


  • Wind noise reduction

The rush of the wind is automatically reduced to help you hear more easily outside

Location of Services

We offer a full range of hearing aid assessments, fittings and follow up appointments at the Norfolk and Norwich University Hospital, Cromer Hospital and the NDA (120 Thorpe Road, Norwich, a few minutes’ walk from the railway station).


The Norfolk Deaf Association is moving

Their current office at 120 Thorpe Road, Norwich will close on 7th June, their new office opens on Monday 11th June at:

14 Meridian Way

Meridian Business Park



Please note: There will be no clinics at Thorpe Road on Thursday 7th and Friday 8th June but all other community clinics,  including the Mobile Clinic, will be available as normal.

Buses to the Meridian Business Park from the Norwich Railway Station (Stop DD) are the 15A, 5 and the 5A. Buses from St Stephen Street, Norwich are the 5 and 5A (Stop BC) and the 15 and 15A (Stop BA).

Easy access by car from A47, exit A1042 to Thorpe St Andrew.

How to get a hearing aid

If you think you would benefit from hearing aids, please visit your general practitioner (GP) to discuss a referral to the Ears, Nose and Throat (ENT) department at the Norfolk & Norwich University Hospital or Cromer Hospital.  Your GP will identify if you meet the criteria for a referral to the hospital hearing aid service.

At your initial appointment, you will have your hearing tested by an audiologist and be seen by an ENT doctor.  If you are suitable for hearing aids, a further appointment will be made to see an Audiologist who will discuss your hearing needs with you and programme hearing aids to address your hearing needs.

Your Audiologist will explain how to get used to your hearing aids and how to clean and maintain them.

Audiology 5

Audiology 3








Will I need two hearing aids?

Your Audiologist will explain your hearing test results and will advise you if two hearing aids would be beneficial to you. Of course, it is your decision if you would like one or two hearing aids. If you decide to have two hearing aids, both will be provided free of charge.

What happens after I receive my hearing aid?

Once you receive your hearing aids, we will offer you a follow-up appointment 10 weeks later to see how you are getting on. This may be by telephone or by visiting the department.

If you require any further help with your hearing aids, our team are always on hand, either by attending our drop-in repair clinic or by telephoning us.

Existing hearing aid users

The Clinical Commissioning Groups in Norfolk issued new criteria in 2016 which define who is eligible to continue receiving hearing aid care at the Norfolk & Norwich University Hospital.

If you previously had hearing aids fitted at the Norfolk & Norwich University Hospital  and feel that they need adjustment or you require another hearing test,  please contact the Audiology Department on 01603 287284 or 01603 288917 to find out whether you meet the new criteria and are eligible to have another appointment with us at the hospital.

If you need a new hearing aid and do not meet the new criteria, you will still be able to have NHS hearing aids, but you will need to see your GP to obtain a referral to an alternative NHS hearing aid provider in Norfolk who will take over your care. They will then be responsible to maintain your hearing aids and you will need to return to them for your ongoing care and maintenance in the future.

Hearing Aid Batteries

Batteries are issued annually and are available via:

Norfolk & Norwich University Hospital and Cromer Hospital:

  • Audiology/ENT Reception
  • Hearing Aid Repair Clinics
  • Post (please send battery card with request)
  • Telephone (please call 01603 288 918)
  • via email hearingaidbatteries@nnuh.nhs.uk

Norfolk Deaf Association:

  • Head Office, 120 Thorpe Road, Norwich, NR1 1RT (from 11th June: 14 Meridian Way, Meridian Business Park, Norwich NR7 0TA)
  • Mobile & Community Clinics (timetables available from the NDA)


Hearing aid repairs

If patients of Audiology have:

  • Lost a hearing aid
  • The hearing aid is loose (e.g. a new ear mould is required)
  • The hearing aid needs re-tubing
  • Any other queries

They can send the hearing aid in by post, including the ‘Battery Issuing and Record Book’ and a note explaining the problem to: 

Audiology Department
Norfolk & Norwich Hospital
Colney Lane

Or, attend one of the repair sessions at the Norfolk and University Hospital or Cromer Hospital.

Norfolk & Norwich University Hospital:

No appointment necessary

Monday 8:45am – 12:15pm and 1:45pm – 4:45pm
Tuesday 8:45am – 12:15pm
Wednesday 8:45am – 12:15pm and 1:45pm – 4:45pm
Thursday 8:45am – 12:15pm
Friday 8:45am – 12:15pm and 1:45pm – 4:45pm
Saturday Closed
Sunday Closed

Cromer Hospital:

Attendance is by appointment only

To book an appointment at Cromer Hospital please phone: 01603 646 204

In addition to the services supplied by the Audiology department, The Norfolk Deaf Association operates a mobile clinic that visits many venues around Norfolk. The ‘Listen Here!’ bus offers a range of services including retubing NHS hearing aids and supplying batteries as well as offering advice and information to people with hearing loss and their families and carers. Please follow this link to the Norfolk Deaf Association website for more information and a timetable for the Listen Here! bus.

The Norfolk Deaf Association also runs a weekly clinic offering advice on a variety of assistive listening devices, including hearing aid specific telephones, induction loops, flashing door bells etc, no appointment is necessary:

Every Thursday 10.00am – 1.00pm at:

The Norfolk Deaf Association
120 Thorpe Road

From the 11th June 2018:

The Norfolk Deaf Association
14 Meridian Way
Meridian Business Park
Norwich NR7 0TA

Tel/Minicom: 01603 404440
Fax: 01603 404433
Email:  nda@norfolkdeaf.org.uk

Website: Norfolk Deaf Association

Further Information and Resources

Information and resources for deaf and hard of hearing people, their families, friends and employers is available from Action On Hearing Loss (formerly known as The Royal National Institute for Deaf People, RNID). The site contains information about deafness and hearing loss, tinnitus, hyperacusis, hearing aids, loop systems/assistive listening devices, accessible entertainment, and the Disability Discrimination Act.

Further information can also be found on the National Association of Deafened People website and in a leaflet that can be downloaded from this website, listed under the ‘Related Documents’ heading on the left of this page. The NADP provides information and support for deafened people who have lost all or most of their useful hearing, and for their families and friends, to help enable them to regain their independence and enjoy the best quality of life. The NADP is run by and for deafened people.

C2Hear Online provide a series of short, interactive, multimedia videos about hearing aids, hearing loss and communication.

The charity Hearing Link works to ensure that people living with hearing loss can find information, specialist services, and social contact, in order to live well with hearing loss.  Their website contains information about living with hearing loss and also has details of free courses you can attend to learn more and meet other people in a similar situation.