Services for inpatients

Patient Catering

As an inpatient you will be provided with your meals and drinks on the ward. You will get three meals a day (with a choice of hot or cold dishes) and drinks seven times a day at a time agreed by the ward staff. Your food and drink will be brought to your bedside.

If you miss a meal you should ask for snack box and a drink.  If you are well enough and check with the ward staff, you can also visit the hospital restaurant Chicory’s in the West Atrium.

Special Dietary Needs

If you need a special diet for health reasons or have cultural or religious needs please tell our staff and they will be happy to ensure you are given appropriate meals.

We aim to provide you with meals that are nutritionally suitable. We cannot supply diets that go against best practice. If you are following a diet that has not been recommended by a healthcare professional you will find the hospital menu caters for most of your needs.


Patients and visitors have access to the ward dayrooms, which also have free terrestrial TV.

Patient Bedside Entertainment

All patients have access to their own Hospedia (formerly Patientline) bedside entertainment system that includes a telephone, radio, TV and Internet and e-mail facilities. The stations and facilities are subject to change.

patientline system and card


Each bedside machine includes a telephone to make and receive phone calls. Telephone card machines to use the service can be bought from dispensers at ward entrances. The system also has a loop system for the hard of hearing.

Patients do not pay for incoming telephone calls.

It costs 10p per minute (minimum charge 10p) to make a phone call from your bedside but anyone phoning you will be charged 49p per minute peak rate (Monday to Friday 8am to 6pm) and 39p per minute off peak (evenings and weekends).

Patients making outgoing calls to another landline are charged 10p a minute unless using one of the entertainment bundles (then all outgoing calls to 01, 02 and 03 numbers are free and calls to all mobile networks cost 25p per minute when one of the TV bundles is activated) – see below.  All other times call charges are 60p per minute to all networks.

  • Free messaging service to inform friends and loved ones of contact details
  • Free personal answer phone facility
  • All calls to the operator are free.


Various packages are available including free telephone calls to 01, 02 and 03 numbers for the duration of your stay ask your Hospedia representative for details.

Free TV between 7.00am – 9.00pm on children’s wards only (Games can be purchased for £1.00 for 24 hrs)

Free Hospedia information channel

20 TV channels including the following are available:

  • BBC 1
  • BBC2
  • ITV 1
  • Channel 4
  • Channel 5
  • ITV2
  • ITV3
  • ITV4
  • BBC3
  • C Beebies
  • Kix (Cartoon channel)
  • BBC News 24
  • Sky News
  • Sky Three
  • E4
  • Film 4
  • True Movies
  • BBC Subtitles
  • ITV Subtitles
  • Hospital Channel


All radio stations are free at all times, including  Hospital Radio Norwich (HRN) (see below). You are welcome to use a personal audio player with headphones if you wish.


Games are free once a TV bundle is purchased on all wards (except children’s wards – see above)

National Patient Safety Agency Magazine ‘Please Ask’

The National Patient Safety Agency (NPSA) launched a magazine called ‘Please Ask’ which aims to provide patients with information about what to expect before going into hospital, giving patients and family’s peace of mind. The magazine and website aims to enable patients to take a more active role in managing their own health and the confidence to ask healthcare staff questions about their treatment.

Patients’ Library

The Norfolk County Library and Information Service provides a comprehensive selection of books, large print books and audio tapes. Volunteers from the St John Ambulance Library Service bring the library trolley to the wards.

Best Wishes

If you are a relative, carer or friend but are unable  to visit  you can send a best wishes message by contacting PALS.

Laundry services

We are unable to do personal items of laundry. Please ensure you have all the clothes you need for your stay and ask relatives or visitors to take any laundry home for you.

Canaries for the Community

During the football season a volunteer from Norwich City Football Club visit wards to show Norwich fans the football highlights on a laptop. Ward staff can contact Canaries for the Community for you.

Hospital Radio Norwich (HRN)

Hospital Radio Norwich (HRN) HRN provides a befriending and entertainment service to patients and is based on site at the NNUH. HRN Broadcasts 24/7. For your request and/or visit telephone 01603 454585.

Personal Property

We cannot accept responsibility for personal belongings or valuables. If you bring valuables into hospital please let the nurse in charge know and they can give you a receipt and the item/s will be kept safe.

Lost Property

If you find any lost property, it should be handed in to our Patient Services office (between 09.30 to 16.30, Monday to Friday) or to the member of staff at the West Atrium reception desk at other times.  If you have lost any property, please report it immediately to the nurse in charge