Neonatal Intensive Care Unit (NICU)

Visiting us

Parents, brothers and sisters are welcome to visit at any time.

For other visiting information see below.

NICU reception

01603 286865/286866

Babies may be in intensive care, high dependency or the special care areas of the unit. Our unit receives babies from across the region and further afield and our NICU staff care for more than 850 babies a year.

This is the  Family Guide for anyone coming on to NICU

Visiting Details

Parents, brothers and sisters are welcome to visit at any time, however we do have restrictions for other visitors and allow only a maximum of two people at the cot side at any one time (including parents).

Children under 16 years of age, other than brothers and sisters, will not usually be permitted to visit.

Please do not visit if you have cold/flu symptoms, diarrhea and vomiting, or if a member of the family develops chickenpox, measles or shingles.

From September to the end of March the Dept of Infection Prevention and Control has advised that children under 2 years old are not permitted to visit NICU due to the high risk of this age group carrying the bronchiolitis virus.

Quiet times to facilitate rest for babies are observed between 12:30pm 2pm and 8pm 10pm.

Facilities for parents

A parents/visitors’ sitting room is available for your use where tea and coffee making facilities are available and we also have five bedrooms attached to the unit for parents. Please be aware that priority for those rooms is given to parents whose babies are critically ill.

We do encourage you to stay with your baby prior to going home. Unfortunately if you are staying in the unit we are not able to accommodate brothers or sisters to stay the night.

We do offer parents a discount in the hospital restaurant for those staying in the parents’ rooms. Please ask staff on the unit for a dining pass.

We can also offer parents discounted parking. Please ask at the NICU reception for a car park pass.

Special Instructions

  • When you come into the unit please use the cloakroom for your coats.
  • Please wash your hands prior to handling your baby.
  • Please do not leave any valuables unattended on the unit.
  • Lockers are available in the cloakroom and keys can be provided, or you can bring your own padlock.
  • Please use a cot to move your baby around the unit rather than carrying baby.
  • Please keep hot drinks away from your baby.
  • Switch off all mobile phones at the cotside as they may interfere with equipment.
  • Babies’ brothers and sisters are welcome and can use our playroom but please don’t leave them unattended and please clear away the toys afterwards.
  • To get into the unit, please ring the doorbell and be patient if staff are busy. Never let anyone you do not know into NICU.
  •  You are welcome to take photographs and videos of your baby but please do not photograph or video other babies on the Unit.
  • Helium balloons and flowers are not allowed on the unit.

Facebook Group – Norfolk and Norwich NICU

There is a group on Facebook created by people who have had babies on the NNUH NICU and a Norfolk BLISS group.

Support NICU

You can support NICU in its development. Donations can be made online here

Or you can send a cheque payable to the NNUH NHS Foundation Trust Charitable Fund, with “NICU” written on the back of the cheque and send it to Fundraising, Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY.

How to Find Us

The ward is located on Level 3 in the West Block
Please use the West Outpatients entrance/s and follow the signs to Neonatal Intensive Care Unit

If you are coming by car and need to park, the closest car park/s are C, D.

If the car park is full, further spaces may be available in the new 310-space public car park opposite A&E. Please note this car park is operated independently to the hospital car parks. For further information click here.

For a map showing the location of the car parks at the NNUH, please click here