FAQs

FAQs

Who are DrDoctor?

DrDoctor are a third-party provider that facilitate the sending of links and collecting of pre-screening questionnaire responses for Norfolk & Norwich University Hospital. You may also have already received other hospital letters, appointments and assessments through the DrDoctor platform.

What are the benefits of completing the pre-screening questionnaire?

• It will reduce the number of times you need to visit the hospital for pre-operative appointments and save you the associated costs (for instance, travel, parking, inconvenience, time off work etc.)
• If you need to attend our Pre-operative Assessment Clinic, then an appointment will be organised with the appropriate professional based upon your individual needs.
• You can complete the pre-screening questionnaire at a time that is convenient to you, and you have the time you need to carefully consider your answers.
• Completing the pre-screening questionnaire reduces the chance of your procedure being cancelled on the day and other delays.
• Completing the questionnaire remotely reduces the use of paper to support our carbon neutral goals.

Is my information secure?

You can view DrDoctor’s privacy policy

You can find out how the Trust handles personal data,

Where can I find out more about DrDoctor?

You can find out more about DrDoctor, including help with how to log in to their patient portal.

What happens next?

Whilst you are waiting for your procedure, we will look to update the information we hold regarding your health status. To that end, you will receive a link from DrDoctor every three months so that we can maintain an up-to-date picture of your health, whilst you wait.