How we support carers

NNUH Carer’s Passport

Carer's Passport. Carer's Passports are for unpaid carers of any age who are willing to provide aspects of care while a patient is in our hospital. Aspects of care could include: Emotional and phsychological support to mantain health and wellbeing. Personal care .e.g. meeting hygiene needs. Assisting at mealtimes. Issuing of the passport is at the discretion of the nurse in charge.

Our Carer’s Passport supports Carers visiting patients staying in hospital to provide care such as emotional and psychological support to maintain health and wellbeing, helping at mealtimes and providing personal care.

A Carer is anyone who cares, unpaid, for a friend or family member who, due to illness, disability, mental health problems or an addiction, could not cope without their support. Carers can be any age, caring for another person of any age, including young Carers and parent Carers.

Our Carer’s Passport is available on all adult in-patient wards at the discretion of the nurse in charge and offers concessions as a small gesture of thanks and appreciation, including discounted meals in the main restaurant and coffee shops in the West and East Out-patient areas and free parking. The Carer’s passport is also available throughout out-patients services.

Please speak to the nurse in charge for more details.

Carer’s Partnership Agreement

The Carer’s Partnership Agreement Form is completed by staff when issuing the Carer’s Passport and sets out an agreement between the carer and ward about what support they can offer the patient.

Patient care will always remain the responsibility of ward staff, but we recognise that some carers may wish to continue supporting the person they usually care for while they are in hospital.

We aim to work in partnership with you and want to ensure that ward staff and carers are fully aware of each other’s responsibilities and expectations in meeting the patient’s needs. It’s important to establish what you wish your role to be and this information will be held as an agreement between the main carer and ward staff and reviewed regularly.

Carers’ Policy

This document sets out how we work with carers and carers’ organisations to ensure carers’ needs are considered in all aspects of our activities.

Norfolk and Waveney Carers’ Identity Passport

Unpaid Carers have told Carers Voice and the Integrated Care Board that they want to be identified in healthcare settings. Carers Voice has co-produced a Carers Identity Passport to ensure Carers of all ages, including Young Carers and Parent Carers, in Norfolk and Waveney are recognised.

The Carers Identity Passport comes in both physical form as a card and lanyard and digital form for your mobile phone.

The Carers Identity Passport is for identification only, and is issued directly from Carers Voice.

Please contact or call 07932 095312 if you have any questions.






Carers’ Forum

Read information about the Carers’ Forum

Carer Friendly Tick Award – Health

The Carer Friendly Tick Award – Health is designed to provide organisations with an emphasis on local and relevant standards which young carers, young adult carers and adult carers feel are necessary to ensure they are easily identified and properly supported when they are involved with a health setting. We’re proudly Carer Friendly Tick re-accredited as of April 2023.