Raise a concern or complaint

We value your comments and feedback and learn from complaints, making improvements where we can – in the first instance we always recommend talking directly to your clinician, nurse, ward Sister or as the area Matron.
Where you feel you would like a more formal response – anyone who is receiving, or has received, NHS treatment or services can complain. If you’re unable to complain yourself, someone else, usually a relative or close friend, can do so for you – we’ll just need to contact you to confirm it’s with your agreement.
You can make a formal complaint by emailing Palsandcomplaints@nnuh.nhs.uk or by writing to:
PALS & Complaints Department
Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane
Norwich
Norfolk
NR4 7UY
Our Complaints Procedure is the way we deal with formal complaints where there’s dissatisfaction with our services. See more details of the complaints procedure and how we manage complaints. You can also call us on 01603 289036.
See the NHS Complaints policy.