NNUH - Our vision Norfolk and Norwich University Hospitals
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Special Access Needs

Specific Access Needs

If you have any special needs please let us know.

Wheelchairs

Toilets for disabled people and wheelchair users are available throughout the hospital and are identified by the wheelchair symbol. Wheelchairs can be found in the main Inpatient and Outpatient entrances. If one is not available, please ask a member of reception for assistance. Patients and visitors are kindly requested to ensure the prompt return of wheelchairs. Some wheelchairs require a £1 coin which is refunded when the wheelchair is returned to its collection point.

Changing Places toilet

There is a Changing Places toilet in east outpatients, level 2, equipped with a bench and hoist.

Hearing impaired

The main reception areas and the reception desk in the Ear, Nose and Throat department are fitted with an induction loop to assist people with hearing impairment.

Visually impaired

Big button telephones can be used by patients who have visual impairment.  Four are available to loan for patients from the Equipment Library. Visual alert signs are also used at the patient bedside to indicate when a patient has a visual or hearing impairment. Before displaying one of these signs by the patients bedside staff must always obtain the agreement of the individual patient.

Translation and interpretation facilities

The hospital subscribes to the Intran Interpreting and Translation Service, which provides 24 hour telephone access to trained interpreters. The hospital pays for these services and there is no cost to patients. If you need an interpreter, please contact the ward or outpatient department you will be visiting to let them know which service you need (this includes British Sign Language and lipspeakers for the deaf).

Learning disabilities

The following 10-minute film aims to help people with learning disabilities overcome their fears and concerns when coming to hospital. It is also used as a training aid for hospital staff to help them better understand people’s needs.

(YouTube video http://www.youtube.com/watch?v=prOiT8ks09I)