Patient and Public Involvement

We constantly strive to become an outstanding organisation with an exceptional patient and carer experience where people feel listened to, action is taken and we work in partnership with patients and carers, especially those who are seldom heard, to continuously improve.

One of our key ambitions is that working in partnership with patients becomes the norm, there is a strong Patient Voice including those who are seldom heard and that services and pathways are co-designed with patients, staff and other stakeholders.

To get involved and help us to achieve this ambition you can:

Join the Patient Panel

The Patient Panel is made up of a group of volunteers who represent patients, families and carers in our hospital. We’re passionate about being an outstanding provider of services for the people of Norfolk.

What we do

  • We work on behalf of all patients, carers, relatives and visitors in order to improve patient and carer experience in partnership with staff
  • We act as the ‘voice of the patient/carer’ and a ‘critical friend’ of NNUH
  • We contribute to the continuous improvement of quality and services delivered by the Trust ensuring that the views of service users are sought, co-ordinated, fed back and used.

To find out more email Patient.Experience@nnuh.nhs.uk.

Clinical Support Services (CSS) divisional patient panel

The CSS is an active group of dedicated patient representatives and clinicians working together to help shape and include the patient’s voice in our improvement projects across the varied services in the division. Our division includes services such as radiology, therapies (Occupational therapy, physiotherapy, speech and language, dietetics), laboratories, chaplaincy, Infection Prevention and Control and clinical engineering. This can range from involvement in new building projects, staff education, equipment replacement projects, committee membership and service improvement projects. To find out more email Patient.Experience@nnuh.nhs.uk.

Join the Carers Forum

Listening to carers is important to us and we want to ensure that carers are involved in the planning, design and evaluation of our services at the hospital – which is why we’ve set up our Carers’ Forum. Find out more about the Carers Forum.

Join the Patient Information Forum

Our Patient Information forum is a group of patient representatives, healthcare and other professionals who meet once a month. The Forum review patient information leaflets to ensure that national accessible standards are met and that the information is clear and understandable.

We welcome new members and if you would like to become a member please email forum@nnuh.nhs.uk.

Read about the Maternity Voices Partnership (MVP)

A Maternity Voices Partnership (MVP) is an NHS working group, a mix of individuals who use or provide maternity services. The MVP takes forward issues raised by maternity services users (mostly, parents & parents-to-be), by looking at aspects of the service in detail and making recommendations for improvements. There are several ways to get involved with the MVP, get in touch to share your personal experiences, raise an issue or to become a service user representative. Find out more here.

Become a Member or a Governor

More than 16,000 people have already become members of our Foundation Trust. Membership will give you the chance to find out more about your health, get involved with your local hospitals and influence how we provide services in the future.

Members can choose how much they wish to get involved. You can simply receive our hospital magazine, or if you would like to be more involved, you can attend talks and events, take part in surveys, join our Patient Panel or stand for election as a Governor. Find out more about becoming a member here.

Groups and Committees

We work with over 60 groups with patient and public representation managed by specialties who meet throughout the year to discuss suggestions for improvements. We also work closely with several voluntary organisations such as Keeping Abreast and the Norfolk Liver Group who also meet to raise any issues and feed these back to us.

Healthwatch

Healthwatch is the independent consumer champion created to gather and represent the views of the public. Healthwatch aims to make sure that the views of the public and people who use services are taken into account.

Health Overview and Scrutiny Committee (HOSC)

Overview and Scrutiny Committees are held by local councils with social services responsibilities (in our case Norfolk County Council) and they have the power to scrutinise health services. This contributes to their wider role in health improvement and reducing health inequalities for their areas.