Neonatal Intensive Care Unit

Our Neonatal Intensive Care Unit (NICU) is a specialist regional intensive care unit. The hospital’s neonatal intensive care unit is one of three centres providing specialist level three neonatal, medical and surgical intensive care across the Eastern Perinatal Network.

Babies may be in intensive care, high dependency or the special care areas of the unit. Our unit receives babies from across the region and further afield and our NICU staff care for more than 850 babies a year.

Facilities for parents

Jenny Lind surfer

A parents/visitors’ sitting room is available for your use where tea and coffee making facilities are available and we also have five bedrooms attached to the unit for parents. Please be aware that priority for those rooms is given to parents whose babies are critically ill. We do also have six further rooms rooms available on the hospital site.

We do encourage you to stay with your baby prior to going home. Unfortunately if you are staying in the unit we are not able to accommodate brothers or sisters to stay the night.

We do offer parents a discount in the hospital restaurant for those staying in the parents’ rooms. Please ask staff on the unit for a dining pass.

We can also offer parents discounted parking. Please ask at the NICU reception for a car park pass.

Important things to remember

  • When you come into the unit please use the cloakroom for your coats
  • Please always wash your hands on entering the unit at the sink by the entrance
  • Please do not leave any valuables unattended on the unit
  • Lockers are available in the cloakroom, please┬ácan bring your own padlock
  • Please use a cot to move your baby around the unit rather than carrying baby
  • Please keep hot drinks away from your baby
  • Switch off all mobile phones as they may interfere with equipment.

There is a group on ‘Facebook’ created by people who have had babies on the NNUH NICU and a Norfolk BLISS group. You can view the facebook groups via the links below:

Facebook page – Norfolk and Norwich NICU
Facebook page – Norfolk BLISS

Visiting Details: Parents are welcome to visit at any time, however we do have restrictions for other visitors and allow only a maximum of two people at the cot side at any one time (including parents).

Siblings are welcome to visit between 15:00 and 17:30 pm only.

Quiet times to facilitate rest for babies are observed between 12:30 – 14:00 and 20:00 – 22:00.

How to Find Us

The Neonatal Intensive Care Unit is located on Level 3 in the West Block of the Norfolk and Norwich University Hospital.