Acute Oncology Haematology Service

The Acute Oncology Haematology Service provides a 24/7 phone line for patients, relatives and professionals for advice for patients who are undergoing non-Surgical cancer treatment under the Oncology or Haematology team at the hospital. We provide emergency care for patients with issues specifically relating to their diagnosis. This might be for any complications arising from their systemic anti-cancer treatment (e.g. Chemotherapy) or the disease itself.

We will speak to patients/relatives over the phone to triage each patient before booking them into our emergency clinic, if necessary. Patients who come under our care receive a yellow emergency card with details on how and when to contact us.

Our work is very varied, and through our telephone triaging and emergency clinics, we try to keep people out of hospital where possible. We have close links with Mulbarton Ward (the Oncology/Haematology ward) and liaise with them when admission is required.

We aim to keep our patients out of A&E for their cancer related issues and provide a pathway which avoids this. Specialist advice is available by experienced Chemotherapy Nurses and Oncology Doctors over the phone 24 hours a day, 7 days a week.

We conduct a clinic in Norwich, Monday – Friday, and provide an emergency clinic over the weekends to ensure patients are seen for urgent matters.

We also run a satellite clinic at Cromer led by Advanced Nurse Practitioners, Monday-Friday 9am-5pm, accessible to all patients living north of Norwich. 

Services Offered/Conditions Treated

Acute assessment area for patients with issues relating to their cancer diagnosis.

Neutropenic Sepsis, Spinal Cord Compression, Bowel Obstruction, blood levels requiring intervention, and other side effects relating to Chemotherapy/Radiotherapy.


NNUH Nursing Cromer Nursing
Amy Knights Emma Smerdon (AOS Advanced Nurse Practitioner)
Hannah Langley Pip Penny (AOS Advanced Nurse Practitioner)
Cathryn Boswell Bev Knights (AOS Specialist Nurse)
Julie Spinks Zara Leeder (Assistant Practitioner)
Kaylen Phillips
Naomi Shakespeare


Medical Cover is provided by experienced Oncology Registrars.

If you need to contact the service, please call 01603 646799

Patient Support Services

Macmillan Cancer Support

Provides support and information on the practical, social and financial effects of cancer for patients and those close to them.

Tel: 0808 808 0000

Cancer Research UK

Provides information about cancer, clinical trials and research.

Tel: 0300 123 1022

Macmillan Benefits Advice Service

Local advisors who can give support and information regarding money worries.

Big C Cancer Charity Support and Information Centre

The Big C offers many complimentary therapies, financial and emotional support, and support groups for people affected by all types of cancer.

Tel: 0800 092 7640

Useful information

Cancer Registration: Why it matters and what you need to know

AOS Cromer Service patient information leaflet