Emergencies
The Ophthalmic Emergency Referral Service is part of the Ophthalmology Department. It is a specialist ophthalmic service for patients requiring emergency ophthalmic intervention and/or treatment. It is a referral service, primarily from General Practitioners, the NHS Walk-in Centre, Accident and Emergency, optometrists, practice nurses, other hospitals/eye units, nursing homes and HM Prisons. It is not a ‘walk-In’ or self referral service – appointments are required.
The service is staffed by an ophthalmologist, a nurse practitioner, 2 nurse specialists and a receptionist.
Appointments – Norfolk and Norwich University Hospital ‘eye casualty’
The Ophthalmic Emergency Referral Service is by appointment only; if you are a new patient you will first need to be assessed by your G.P, the NHS walk-In centre, Accident Emergency or other health professional who will refer you if it is appropriate. We will try to see you as near as possible to the time arranged for you. However, due to unforeseen emergencies you may be delayed as patients with more serious eye problems will be seen first.
Appointment Cancellations
If you need to cancel or change an appointment time/date please telephone 01603 288060 to rearrange.
Cromer hospital – emergencies
Cromer Hospital Ophthalmic Emergency Referral Service
This is a twice weekly specialist ophthalmic service for patients requiring specialist/emergency ophthalmic intervention and/or treatment.
It is a referral service primarily for General Practitioners, Cromer minor injuries unit, The NHS walk-In centre, Accident and Emergency, Optometrists, Practice Nurses, other hospitals/eye units, Nursing homes and HM Prisons.
It is not a ‘walk-In’ or self referral service.
The service is staffed by a consultant ophthalmologist,a Nurse Practitioner and a receptionist.
A triage, Information and advice service is also offered over the telephone, by the specialist nursing team.
Tuesday: Consultant & Nurse Practitioner service
Friday afternoons: Nurse Practitioner service
Please refer patients on 01603 287787 and ask for an appointment at Cromer
Assessments
Each patient attending the Ophthalmic Emergency Referral Service will be assessed by a Nurse Specialist and then either seen by the Nurse practitioner or an ophthalmologist (eye doctor). Occasionally, patients will be seen by a senior ophthalmologist / consultant if the duty ophthalmologist feels it is required.
Problems after Surgery?
If you have had recent eye surgery and are experiencing problems you should either contact the Nelson Day Case Unit on 01603 288038 or consult your post-operative advice sheet.
Hospital Transport
If you are a new patient you will need to arrange this through your G.P and for existing patients please telephone 01603 288086 for this to be arranged.
Information and Advice
A triage, information and advice service is offered, over the telephone, by the specialist nursing team. See below for service hours.
We have Information leaflets about some common conditions.
Driving Advice
It is advisable not to drive when you attend your emergency appointment, as you will probably have drops put into your eye(s) which will affect your vision for several hours afterwards.
If you are brought by car, the best car parks are ‘B’ ‘C’ or ‘D’
Opening Times
| Monday | 09:30 – 17:30 |
|---|---|
| Tuesday | 09:30 – 17:30 |
| Wednesday | 09:30 – 17:30 |
| Thursday | 09:30 – 17:30 |
| Friday | 09:30 – 17:30 |
| Saturday | 09:00 – 12:30 |
| Sunday | 09:00 – 12:30 |
Contact Details
Main Telephone Number: 01603 287787