Visitor information
How to find us
Please note that there are limited parking facilities on-site. Please visit Contacting and Finding Us for more options on how to travel.
Extended visiting times trial
From 23 December, we will be running a three-month trial on expanded visiting times from 8am to 8pm.
Visitors are expected NOT to visit if they’ve tested positive for Covid or have any symptoms of Covid, cold, flu, norovirus, diarrhoea or vomiting.
Extra flexibility continues to be allowed for end-of-life patients and for carers when visiting an adult in-patient wards.
People may come with the Norfolk Carer Identity Passport or may have/be offered a NNUH Carers Passport and, if appropriate, a Carer’s Contract to support open visiting or agreed times to be on the wards.
Visitors Charter
The expectation of visitors in the Visitors’ Charter is that they will keep to the limit of two people per bedside, respect patient privacy during ward rounds, avoid interrupting nurses during drug rounds, ask the ward manager before bringing children to visit, and avoid visiting if they have cold or flu like symptoms or have had diarrhoea or sickness in the last 48 hours.
Reception desks
There are reception desks at each of the in-patient and out-patient entrances where you can ask directions or find out where your friend or relative may have been moved to. They are open from Monday to Friday 8.30am – 4pm (East and West Out-patients), and there’s someone on West In-patients 24 hours a day, every day.
Disabled (Blue badge holders) can have their car park ticket validated for no charge at these desks during these times.
Our Meet and Greet volunteers will help you find your way around – you can recognise them by their red waistcoats or jackets.
Maternity
- Two birth partners allowed for Delivery Suite and the Midwifery Led Birthing Unit.
- One birth supporter can remain on the ward to support overnight. Adult visiting between 3pm and 6pm. Siblings welcome during these visiting hours also. No other children are permitted on the ward. Two visitors per bed space during this time.
- Ward quiet time is between 1pm and 3pm. There are to be no supporters or visitors on the ward during this time. If the partner leaves the ward after 9.30pm, re entry will not be permitted until 7.30am unless you are visiting a baby on NICU.
- Birth partner or supporters can attend all community midwifery antenatal and postnatal clinic appointments.
- One support person may attend for hospital appointments. For example, Maternity Assessment Unit and Antenatal Clinic.
Neonatal Intensive Care Unit
Open visiting for parents. Additional family visiting from 4-6pm but a maximum of two visitors at the bedside at any one time (including parents). Siblings are able to visit if discussions with the unit team have been had.
Children’s ED and Children’s Assessment Unit (Coltishall Ward)
A maximum of two adults can accompany each child. Siblings are able to attend in exceptional circumstances only.
Buxton and Children’s Day Ward
Open visiting with a maximum of two parents/carers/ visitors at the bedside at any one time. One parent/carer is able to be resident overnight. All visitors including siblings, bar the resident parent/carer, are able to visit between 10am to 7.30pm, there may be exceptional circumstances where this is flexible and decided by the nurse in charge.
Critical care
- 8am-12pm by appointment only (visitors need to book the night before by either ringing or speaking to the nurse in charge when visiting) – you may be asked to use the relative’s room during the ward round.
- 12pm-8pm – no booking required.
- Two visitors per bed space only
Emergency and outpatient appointments
- Outpatients: patients are encouraged to attend alone. If patient has been advised to be accompanied via letter, have additional needs or feel they would benefit from support, they may be accompanied.
- Emergency Department: encouraged to attend alone. If the patients has additional needs, they may be accompanied, this remains at the discretion of the nurse in charge.
Face masks
Masks are available at the hospital for anyone who would like to wear one.
You should not come to the hospital if you have Covid-19 or other respiratory infection symptoms and should not visit if you have norovirus symptoms.
Provide feedback on your visit
Inpatient visiting has a huge impact on patient experience, family/relative/Carer Experience and staff experience. This is why we would like know everyone’s feedback and help make sure we can get this experience right.
We would like to know your experiences of visiting our hospital – this could have been in person or virtually. Your responses will help to improve how we support inpatient visits.
Please complete this short survey to share your views.